Terms & Conditions

Copyright Statement

This website is owned and operated by Gateau London Ltd. All content including pictures, designs, logos, photographs, written and other materials on our website are copyrighted. All worldwide rights are reserved. Any reproduction in whole or in part of our website is strictly prohibited without the prior written permission of Gateau London Ltd.

Please be aware that each of various trademarks, product names etc. represented on our website is the property of their individual owner-companies.

Please Note: We reserve the right to change this website and correct or update information (including product information) on it at any time without prior notice.

Terms and Conditions

The terms and conditions stated on this website apply to the use of this website. By accessing this website and/or placing an order you agree to be bound by the terms and conditions set out below. If you do not agree to be bound by these terms and conditions you may not use or access this website.


Shopping at gateaushop.com is a fast and secure process. When you have found a product that you wish to purchase, just click on the ‘Buy Now’ icon to add it to your order/shopping bag, you will not have committed to buy at this stage. You can verify the items in your ‘shopping bag’ at any time throughout your shopping session by clicking the ‘shopping bag’ link. You won’t have to buy the items and you can still cancel the order at this point in time. Should you wish to amend your selection, simply click on the ‘remove’ icon by the product you do not require in the ‘shopping bag’ page, the page will then automatically refresh itself. To continue shopping, click on the ‘Continue Shopping’ icon. To complete your purchases, click on the ‘Checkout’ icon.

Your credit card or debit card details will then be required together with confirmation of the delivery address. Gateau currently accepts Visa, Maestro, MasterCard, American Express, and PayPal. Once payment has been made, arrangements will be made for the delivery of the item/s.

If you have any questions please call on 0207 055 8199 or email hello@gateaushop.com.

Once you have successfully placed an order you will be sent an email confirmation, receipt and the details of your order. Your order represents an offer by you to purchase goods from us. Please note: it is the customer’s responsibility to check the confirmation email and notify us immediately of any errors at orders@gateaushop.com. A follow up email will then be sent once the goods have been dispatched to you, and it is only at this point in time that we accept your offer, are bound to fulfil it and a contract is formed.

If you wish to cancel an order before the order has been processed please email us at orders@gateaushop.com as soon as possible quoting your order reference number. If the order has already been dispatched you will need to follow the instructions on our Returns and Refunds Policy.

Product Information

All prices are quoted in GBP(£) and exclude delivery charges, unless stated otherwise. If the price quoted on our web site is incorrect and the correct price is lower than that quoted we will charge you the lower price. If the correct cost is higher than the quoted price we will either advise you and await your confirmation of your order at the higher price or inform you that we cannot accept your order and explain the circumstances surrounding such cancellations.

We reserve the right to make price adjustments if it is discovered that the price is incorrect or to protect us from price rises for reasons such as a supplier’s price increase, new taxes and currency fluctuations.

Product Descriptions

We make every effort to ensure colours appear as realistic as possible. However, due to the constraints of digital reproduction on different web browsers, we cannot guarantee exact colour depiction. Please be aware that the actual colour you see on the screen may differ to those of your ordered products. We endeavour to ensure descriptions and measurements are accurate, however slight variations may occur.

For all items made from natural products, such as leather or wood, it is not possible to guarantee items will have the same colour, shade and pattern or finish as items viewed on the website, due to the inherent nature of such products. Also, we cannot guarantee to match goods exactly which have been ordered at different times. It is worth considering that this may also apply to glass items.

All delivery times are only estimates and not actual dates, we are not held liable for any change in delivery times once an order has been placed. Please note that some products may require assembly.

Security of shopping

We can assure you that the security of your personal data is our highest priority.  The gateaushop.com website has a certificate issued by 1and1.co.uk guaranteeing that your transactions are secure. The padlock icon on the edge of your browser window indicates areas of the site that are secure. Click the padlock for more details.

Cancellation by us

We reserve the right to cancel the contract between us if:

* we have insufficient stock to deliver the goods you have ordered;

* we do not deliver to your area.


Gateau will not be liable for any business loss (including loss of profits, revenue, contracts, anticipated savings, data, goodwill or wasted expenditure) or any other indirect or consequential loss that was not reasonably foreseeable by either party when the contract for sale was formed. We shall have no liability to pay any money to you by way of compensation other than to refund to you the amount paid by you for the goods in question (minus any delivery charge). If the goods are not what you ordered, are damaged or defective, or the delivery is of an incorrect quantity, we shall have no liability unless you notify us of the problem within 24 hours of the delivery.

We shall not be liable for any defects in the goods caused by any act, neglect or default by you or any third party.

If you do not receive the goods you ordered within 28 days of the date on which you ordered them, we shall have no liability to you unless you notify us in writing at our contact address of the problem within 40 days of the date on which you ordered the goods.

Notwithstanding the above, nothing in these terms and conditions is intended to limit any rights you might have as a consumer under applicable local law or any other statutory rights. Nothing in this Agreement shall limit Gateau's liability for death or personal injury caused by our negligence or breach of duty.


Unless otherwise expressly stated in these terms and conditions, all notices from you to us must be in writing and sent to our contact address at:

Gateau London Limited

135 The Oxygen

18 Western Gateway


E16 1BQ

United Kingdom

All notices from us to you will be displayed on our website from time to time.

Governing Law

The terms and conditions stated on this website are governed by English law. Any disputes will be settled under English law in the courts of London.


If any part of these terms and conditions is unenforceable (including any provision in which we exclude our liability to you) the enforceability of any other part of these conditions will not be affected.

Entire agreement

These terms and conditions, together with our current website prices, delivery details, contact details and data protection and privacy policy, set out the whole of our agreement relating to the supply of the goods to you by us.