Delivery & Returns

Delivery

The charges for postage and packing will be determined at the time of order.

We will deliver the goods ordered by you to the address you give us for delivery at the time you make your order. We aim to dispatch all items within the lead times stated on our website. Please note that delivery estimates are not guaranteed. Public hlidays may also effect delivery times, this is also beyond our control. Special order items will take longer to deliver. You will be notified by e-mail once your goods have been dispatched from gateaushop.com. All deliveries will be between Monday to Friday during the hours of 9am and 4pm. Please note that additional costs will be incurred for specified time deliveries.

All products will be sent by recorded delivery or courier dispatch and will therefore require a signature upon receipt. Please note it may not be possible for us to deliver to some locations. Should delivery time be delayed we do not accept liability of any consequential loss. We will contact you if there is a delay or items are out of stock.

Goods delivered overseas may be subject to import duties and taxes. Such taxes will be payable when the goods reach their destination. The liability for payment of such customs duties rests solely with you and gateaushop has no control or liability for them.

For all European and international orders, goods in transit insurance is not included and is the responsibility of the buyer. Quotations for goods in transit insurance for all European and international destinations are available upon request.

From the moment a carrier attempts to deliver the goods they are the Customer’s full responsibility and the Customer has to accept the goods when they are ready to be delivered.

Where the Customer does not comply with our attempts to deliver the goods we may, at our discretion, cancel the entire or part of the order and charge the Customer 10% of the total cost of the order to cover storage, shipping and insurance of the goods.

Deliveries do not include unpacking, assembly or installation.

Retention of title

The customer agrees that title shall transfer to the customer only when the goods have been paid for in full. Gateau shall be entitled to require the customer to deliver up the goods until such time that all due payments have been made in full. The customer shall store the goods free of charge and in a manner to ensure the goods are safe from theft and damage.

Circumstances beyond our control

Gateau reserves the right to cancel, vary or suspend the operation of contracts of sales if events occur which are beyond our control including (and without prejudice to the generality of the foregoing) fire, floods, storm, plant breakdown, lock-outs, riots, industrial action which prevents entry to premises, hostilities, non-availability of materials or supplies or any event outside the control of Gateau and Gateau shall not be held liable for any breach of contract resulting from such an event.

Refunds and returns

International refunds

All international refunds will be refunded for the equivalent amount taken in GBP£ at the time of the original order. Due to fluctuations in the currency exchange rate this may result in a difference between the refunded amount and the original price.

Goods made to order

If the customer is unsure as to whether a product is included in this category then the customer should email orders@gateaushop.com for clarification.

For such items please note that we will not be able to change any such orders, make a refund or exchange any item that has been entered into production as per the customer’s specification e.g. in a specific finish or upholstery colour.

Customers should only order if they are sure that the item and finish is right for the customer’s needs as the customer will not be able to change the order after the item has been entered into production. Also the customer should be careful to check access to their property as delivery is on the basis that the customer has checked the dimensions of the item and that it fits through all doorways, stairwells and within the area of intended use.

Gateaushop.com has no liability for items ordered that a customer no longer requires. Once an order has been processed the customer is liable to purchase the items.

Should an item be received damaged or defective then a replacement will be manufactured and a replacement will be delivered as soon as possible based on the following procedure:

1. Inspect your purchases immediately upon receipt as no claim for replacement can be made after 3 days.

2. Any claim regarding an item/s damaged or defective must be made initially by email, followed by a written claim.

3. The cost of returning the product(s) will be the responsibility of the Customer who must insure the transit of the products, where applicable.

4. Where items are large or fragile (as determined by Gateau) we reserve the right to nominate a specialist furniture handler for return transit and pass the cost of delivery (up to 15% of the total order value) onto the Customer. This transportation charge will be charged each time the Customer accepts a returns collection date but then subsequently fails to meet that date.

5. In all cases the product(s) must be adequately packed in the original Packaging to prevent damage.

Standard items - Damaged or Faulty

Please contact us immediately (within 3 days of package arrival) by email at orders@gateaushop.com to discuss our procedures as detailed below and to organise a replacement:

1.Inspect your purchases immediately upon receipt as no claim for replacement can be made after 3 days.

2. Any claim regarding an item/s damaged or defective must be made initially by email, followed by a written claim.

3. The cost of returning the product (s) will be responsibility of Gateau who must insure the transit of the product(s), where applicable.

4. In all cases the product(s) must be adequately packed in the original packaging to prevent damage.

Returns Address:

Gateaushop.com
c/o Gateau London Limited
135 The Oxygen

18 Western Gateway

London

E16 1BQ

United Kingdom

Standard items – Returns that are non-damaged

Please contact us to discuss a return or exchange within 7 days of delivery in line with the procedure below:

1. A written notice of your cancellation is required and the goods are returned in perfect condition within 3 days of receipt of the goods along with your order reference number.

2. Where items are large or fragile (as determined by Gateau) we reserve the right to nominate a specialist furniture handler for return transit and pass the cost of delivery (up to 15% of the total order value) onto the Customer. This transportation charge will be charged each time the Customer accepts a returns collection date but then subsequently fails to meet.

3. The cost of returning the product(s) will be the responsibility of the Customer who must insure the transit of the goods.

4. As soon as we receive notice of your cancellation we will refund the cost of the goods (minus any delivery charges - if applicable). We will provide the refund within 30 days from the receipt of the notice of cancellation provided that the goods in question are returned by you and received by us in the condition they were in when delivered to you. If you do not return the goods delivered to you or do not pay the costs of delivery, we shall be entitled to deduct the direct costs of recovering the goods from the amount refunded to you. Credit card orders will receive funds in the form of a credit.